---
title: Managed Services For EPM Platforms | Ongoing Support & Enhancements | Finarchs
description: Enhance your EPM platform's performance with dedicated support, continuous improvement, and expert training. We help you adapt as your business evolves.
---

[Skip to content](https://www.finarchs.com/services/managed-services#main-content)

[![Finarchs](https://www.finarchs.com/hubfs/raw_assets/public/finarchs-theme/images/finarchs-logo-white.svg "Finarchs")](https://www.finarchs.com/?hsLang=en)

- Services
  
  Show submenu for Services 
  
    - [Services overview](https://www.finarchs.com/services/overview)
    - [Financial consolidation and close](https://www.finarchs.com/services/financial-consolidation-and-close)
    - [Disclosure management](https://www.finarchs.com/services/disclosure-management)
    - [Planning, forecasting & Scenario modelling](https://www.finarchs.com/services/planning-forecasting-scenario-modelling)
    - [Account reconciliation](https://www.finarchs.com/services/account-reconciliation)
    - [IFRS 16 (Lease accounting)](https://www.finarchs.com/services/ifrs-16-compliance)
    - [Pillar 2 (Global minimum tax)](https://www.finarchs.com/services/pillar-2-compliance)
    - [Sustainability reporting](https://www.finarchs.com/services/sustainability-reporting)
    - [Managed services](https://www.finarchs.com/services/managed-services)
- About us
  
  Show submenu for About us 
  
    - [About Finarchs](https://www.finarchs.com/about-us/about-finarchs)
    - [How we work](https://www.finarchs.com/about-us/how-we-work)
    - [Why Finarchs](https://www.finarchs.com/about-us/why-choose-finarchs)
- [Quotes](https://www.finarchs.com/#quotes)
- Resources
  
  Show submenu for Resources 
  
    - [FAQs](https://www.finarchs.com/resources/faqs)
- [Contact us](https://www.finarchs.com/contact-us)

- Services
  
  Show submenu for Services 
  
    - [Services overview](https://www.finarchs.com/services/overview)
    - [Financial consolidation and close](https://www.finarchs.com/services/financial-consolidation-and-close)
    - [Disclosure management](https://www.finarchs.com/services/disclosure-management)
    - [Planning, forecasting & Scenario modelling](https://www.finarchs.com/services/planning-forecasting-scenario-modelling)
    - [Account reconciliation](https://www.finarchs.com/services/account-reconciliation)
    - [IFRS 16 (Lease accounting)](https://www.finarchs.com/services/ifrs-16-compliance)
    - [Pillar 2 (Global minimum tax)](https://www.finarchs.com/services/pillar-2-compliance)
    - [Sustainability reporting](https://www.finarchs.com/services/sustainability-reporting)
    - [Managed services](https://www.finarchs.com/services/managed-services)
- About us
  
  Show submenu for About us 
  
    - [About Finarchs](https://www.finarchs.com/about-us/about-finarchs)
    - [How we work](https://www.finarchs.com/about-us/how-we-work)
    - [Why Finarchs](https://www.finarchs.com/about-us/why-choose-finarchs)
- [Quotes](https://www.finarchs.com/#quotes)
- Resources
  
  Show submenu for Resources 
  
    - [FAQs](https://www.finarchs.com/resources/faqs)
- [Contact us](https://www.finarchs.com/contact-us)

[Book a meeting](https://www.finarchs.com/contact-us?hsLang=en)

- Services
  
  Show submenu for Services 
  
    - [Services overview](https://www.finarchs.com/services/overview)
    - [Financial consolidation and close](https://www.finarchs.com/services/financial-consolidation-and-close)
    - [Disclosure management](https://www.finarchs.com/services/disclosure-management)
    - [Planning, forecasting & Scenario modelling](https://www.finarchs.com/services/planning-forecasting-scenario-modelling)
    - [Account reconciliation](https://www.finarchs.com/services/account-reconciliation)
    - [IFRS 16 (Lease accounting)](https://www.finarchs.com/services/ifrs-16-compliance)
    - [Pillar 2 (Global minimum tax)](https://www.finarchs.com/services/pillar-2-compliance)
    - [Sustainability reporting](https://www.finarchs.com/services/sustainability-reporting)
    - [Managed services](https://www.finarchs.com/services/managed-services)
- About us
  
  Show submenu for About us 
  
    - [About Finarchs](https://www.finarchs.com/about-us/about-finarchs)
    - [How we work](https://www.finarchs.com/about-us/how-we-work)
    - [Why Finarchs](https://www.finarchs.com/about-us/why-choose-finarchs)
- [Quotes](https://www.finarchs.com/#quotes)
- Resources
  
  Show submenu for Resources 
  
    - [FAQs](https://www.finarchs.com/resources/faqs)
- [Contact us](https://www.finarchs.com/contact-us)

- Services
  
  Show submenu for Services 
  
    - [Services overview](https://www.finarchs.com/services/overview)
    - [Financial consolidation and close](https://www.finarchs.com/services/financial-consolidation-and-close)
    - [Disclosure management](https://www.finarchs.com/services/disclosure-management)
    - [Planning, forecasting & Scenario modelling](https://www.finarchs.com/services/planning-forecasting-scenario-modelling)
    - [Account reconciliation](https://www.finarchs.com/services/account-reconciliation)
    - [IFRS 16 (Lease accounting)](https://www.finarchs.com/services/ifrs-16-compliance)
    - [Pillar 2 (Global minimum tax)](https://www.finarchs.com/services/pillar-2-compliance)
    - [Sustainability reporting](https://www.finarchs.com/services/sustainability-reporting)
    - [Managed services](https://www.finarchs.com/services/managed-services)
- About us
  
  Show submenu for About us 
  
    - [About Finarchs](https://www.finarchs.com/about-us/about-finarchs)
    - [How we work](https://www.finarchs.com/about-us/how-we-work)
    - [Why Finarchs](https://www.finarchs.com/about-us/why-choose-finarchs)
- [Quotes](https://www.finarchs.com/#quotes)
- Resources
  
  Show submenu for Resources 
  
    - [FAQs](https://www.finarchs.com/resources/faqs)
- [Contact us](https://www.finarchs.com/contact-us)

[Book a meeting](https://www.finarchs.com/contact-us?hsLang=en)

Managed services

# We don't disappear after *implementation.*

Your EPM platform is live. The project team has moved on. But your business hasn't stopped changing — new entities, new reports, new requirements, new close cycles. You need a partner who stays, not one who leaves after the meal is served.

[Book a meeting](https://www.finarchs.com/contact-us?hsLang=en) [See how we work](https://www.finarchs.com/about-us/how-we-work?hsLang=en)

![iStock-1179976609](https://www.finarchs.com/hs-fs/hubfs/iStock-1179976609.jpg?width=724&height=483&name=iStock-1179976609.jpg)

**Whether we built it or someone else did.** You have a live EPM platform and you need better support. Maybe we implemented it and you want to keep the relationship going. Maybe another partner built it and moved on. Either way, we onboard to your environment, learn your setup, and become the trusted partner you call when something needs to change.

The reality after go-live

## The platform is running. But who do you call when something needs to change?

Implementation partners are great at building. But most of them move on to the next project once yours goes live. When your CFO asks for a new report, when you acquire a company and need to add entities, when the close cycle throws up something unexpected — who handles it?

Some teams absorb it internally and struggle. Others raise tickets with vendors who don't know their specific setup. Either way, the platform slowly drifts from what you need because nobody is maintaining it with the same care that went into building it.

That's the gap managed services fills. Not a helpdesk. A team that knows your platform, your business, and your close cycle — and stays with you as all three evolve.

### Dedicated support

A team that knows your specific platform, configuration, and business context

### Continuous improvement

New reports, new entities, new integrations — your platform evolves with your business

### Knowledge transfer

We build your team's capability alongside our support — less dependency over time

### Platform health

Proactive monitoring, performance tuning, and version upgrades handled for you

### Growth path

Started with consolidation? We help you explore planning, disclosure, or reconciliation when you're ready

### One partner, every module

Consolidation, planning, disclosure, reconciliation — supported by the same team across the full platform

What's included

## Four services that keep your platform performing

Whether you need day-to-day issue resolution or strategic enhancements, we offer the right level of support for where you are.

![trend-up-square](https://www.finarchs.com/hubfs/trend-up-square.svg)

### Application support

Issue resolution, troubleshooting, and day-to-day questions. Submit tickets through our service desk and get answers from consultants who know your specific setup — not a generic helpline reading from a script.

![briefcase-check](https://www.finarchs.com/hubfs/briefcase-check.svg)

### Close & planning cycle support

Hands-on help during the periods that matter most. Month-end, quarter-end, year-end — when your consolidation is running and the pressure is on, we're available to help with data validation, troubleshooting, and process support. The same applies during forecast cycles if you're running planning on the platform.

![coins](https://www.finarchs.com/hubfs/coins.svg)

### Enhancements & optimisation

Your business changes. Your platform should change with it. New entities from acquisitions, new accounts in the chart, new reports for the board, new integrations with source systems, new regulatory requirements. We scope and deliver enhancements as your needs evolve — not as a new project, but as part of the relationship.

![invoice](https://www.finarchs.com/hubfs/invoice.svg)

### Knowledge transfer & training

We want your team to be more capable over time, not more dependent. Structured training sessions, documentation, and hands-on coaching so your finance team can handle day-to-day operations confidently. We stay available for the complex stuff — but the goal is always to build your internal capability.

How it works

## Simple to start. Designed to grow with you.

Whether you're transitioning from an implementation or switching from another support partner, the onboarding is straightforward.

Step 1

### Assessment

We review your current platform setup, configuration, pain points, and what your team needs help with most.

Step 2

### Agreement

We define the right engagement model — retainer, time & material, or interim support — and agree on scope and access.

Step 3

### Onboarding

Our team learns your specific configuration, business context, and close cycle. We assign consultants who stay with you.

Step 4

### Ongoing support

Tickets, close support, enhancements, training — delivered continuously as your business and platform evolve.

**Typical timelines vary** — some projects take six weeks, others take a year. We’ll tell you honestly what yours needs. We don’t sell short timelines and then rescope mid-project.

Engagement models

## Flexible ways to work with us

Not every client needs the same thing. We offer three models — and you can move between them as your needs change.

Predictable

### Support retainer

A fixed monthly allocation of support hours. You get priority access to our team, a known cost, and the flexibility to use hours across application support, enhancements, and training as you see fit.

Flexible

### Time & material

Pay for what you use. We scope individual requests — a new report, an integration, a training session — and deliver them as standalone pieces of work. No ongoing commitment, full flexibility.

Embedded

### Interim support

A Finarchs consultant embedded in your team for a defined period. Covers parental leave, peak periods, system transitions, or simply bridging the gap while you recruit a permanent hire. They work alongside your team, in your systems, on your schedule.

THE BIGGER PICTURE

## Support isn't just maintenance. It's how the *platform grows.*

The most common pattern we see: a client implements consolidation, stabilises our support, and then starts asking “what else can we do on this platform?” That’s where managed services becomes more than troubleshooting — it becomes the conversation about what’s next.

We don’t upsell for the sake of it. But when a client says “our annual budget process is painful” during a support call, we can show them what planning looks like on the system they already have. That’s the advantage of working with a partner who knows your platform inside out.

### “We just acquired a company — can you add them?”

New entities, new integrations, new ownership structures added to your existing consolidation. Handled through managed services, not a new project.

### “Our board wants scenario modelling — is that possible here?”

If you’re on a platform that supports planning, we can extend it. If not, we’ll help you evaluate the options. Either way, it starts with a conversation.

### “We need to produce XBRL filings — can the system do that?”

If you’re already consolidating and disclosing on the platform, adding XBRL output is often a configuration exercise, not a new implementation.

### “Our key person is leaving — can someone cover the close?”

Interim support for one or two close cycles while you recruit. Our consultant already knows the platform — the transition is fast.

Who this is for

## Two types of clients. Same need.

Whether you implemented with us or with someone else, the question is the same: who supports you now?

Implemented with Finarchs

### Keep the momentum going

The project is done. Your team is running the platform. But you still need a safety net for the complex stuff, hands-on help during close, and someone to call when the business changes. We already know your setup — the transition from project to support is seamless.

Implemented with someone else

### Get support that actually helps

Your current partner moved on or can't provide the depth of support you need. We onboard to your existing platform — OneStream, Oracle EPM, or Tagetik — learn your configuration, and provide the same quality of support as if we'd built it ourselves.

Internal team stretched thin

### Extend your capacity

You have capable people but not enough of them. Close cycles are stressful, enhancement requests pile up, and nobody has time to optimise the platform. We augment your team with the specific expertise you're missing — without the overhead of a full-time hire.

FAQ

## Questions about *managed services*

The most common questions from both existing clients and companies evaluating support options.

### What services are included?

We offer a servicedesk to raise and monitor your tickets and issues. Typical services are application administration and change management. This can include opening and closing of  periods, loading of exchange rates, user provisioning and updates of entities, accounts and calculations logic.

### Do you support our platform?

if you have solutions from OneStream, Oracle (HFM or EPM Cloud) and Tagetik, then yes. We support these solutions regardless of who was your initial implementation partner. We just need an introduction and onboarding to understand how your solutions has been configured (if not done by ourselves).

### Do you also perform application reviews?

Yes we do. Application reviews are often used to plan and evaluate older applications and is a popular option with clients planning a re-design or just wanting to make sure the application is configured in the most optimal way.

### What does it cost?

Pricing varies, but we offer fixed-fees, all-in plans or bundles of hours per month, year or quarter.

Get started

## Ready to talk?

30–45 minutes, digital or on-site — no commitment. Tell us what’s keeping your finance team up at night and we’ll tell you honestly whether we can help.

[Book a meeting](https://www.finarchs.com/contact-us?hsLang=en) [Or just mail us directly](mailto:larsroar.johansen@finarchs.com)

We are based in Oslo, but projects can be delivered remote or onsite at your place.

[![finarchs-logo-white](https://www.finarchs.com/hubfs/finarchs-logo-white.svg)](https://www.finarchs.com/?hsLang=en)

EPM services for the Office of Finance. Financial consolidation and reporting. Planning and forecasting. Making sure our clients are compliant - using market leading platforms owned by the finance team.

Rådhusgata 9, 0151 Oslo, Norway

#### Our main services

[Financial consolidation](https://www.finarchs.com/services/financial-consolidation-and-close?hsLang=en) [Disclosure Management](https://www.finarchs.com/services/disclosure-management?hsLang=en) [Planning and forecasting](https://www.finarchs.com/services/planning-forecasting-scenario-modelling?hsLang=en) [Account reconciliation](https://www.finarchs.com/services/-account-reconciliation?hsLang=en) [IFRS 16 (Lease accounting)](https://www.finarchs.com/services/ifrs-16-compliance?hsLang=en) [Pillar 2 (Global minimum tax)](https://www.finarchs.com/services/pillar-2-compliance?hsLang=en) [Sustainability reporting](https://www.finarchs.com/services/sustainability-reporting?hsLang=en)

#### Finarchs

[About us](https://www.finarchs.com/about-us/about-finarchs?hsLang=en) [Why Finarchs](https://www.finarchs.com/about-us/why-choose-finarchs?hsLang=en) [How we work](https://www.finarchs.com/about-us/how-we-work?hsLang=en)

#### Resources

[Managed services](https://www.finarchs.com/services/managed-services?hsLang=en) [FAQ](https://www.finarchs.com/faqs?hsLang=en)

© 2026 Finarchs AS (Org nr 931 841 165) [Privacy](https://www.finarchs.com/privacy-policy?hsLang=en)