Managed services

We don't disappear after implementation.

Your EPM platform is live. The project team has moved on. But your business hasn't stopped changing — new entities, new reports, new requirements, new close cycles. You need a partner who stays, not one who leaves after the meal is served.

Book a meeting See how we work

Whether we built it or someone else did. You have a live EPM platform and you need better support. Maybe we implemented it and you want to keep the relationship going. Maybe another partner built it and moved on. Either way, we onboard to your environment, learn your setup, and become the trusted partner you call when something needs to change.

The reality after go-live

The platform is running. But who do you call when something needs to change?

Implementation partners are great at building. But most of them move on to the next project once yours goes live. When your CFO asks for a new report, when you acquire a company and need to add entities, when the close cycle throws up something unexpected — who handles it?

Some teams absorb it internally and struggle. Others raise tickets with vendors who don't know their specific setup. Either way, the platform slowly drifts from what you need because nobody is maintaining it with the same care that went into building it.

That's the gap managed services fills. Not a helpdesk. A team that knows your platform, your business, and your close cycle — and stays with you as all three evolve.

Dedicated support

A team that knows your specific platform, configuration, and business context

Continuous improvement

New reports, new entities, new integrations — your platform evolves with your business

Knowledge transfer

We build your team's capability alongside our support — less dependency over time

Platform health

Proactive monitoring, performance tuning, and version upgrades handled for you

Growth path

Started with consolidation? We help you explore planning, disclosure, or reconciliation when you're ready

One partner, every module

Consolidation, planning, disclosure, reconciliation — supported by the same team across the full platform

Application support

Issue resolution, troubleshooting, and day-to-day questions. Submit tickets through our service desk and get answers from consultants who know your specific setup — not a generic helpline reading from a script.

Close & planning cycle support

Hands-on help during the periods that matter most. Month-end, quarter-end, year-end — when your consolidation is running and the pressure is on, we're available to help with data validation, troubleshooting, and process support. The same applies during forecast cycles if you're running planning on the platform.

Enhancements & optimisation

Your business changes. Your platform should change with it. New entities from acquisitions, new accounts in the chart, new reports for the board, new integrations with source systems, new regulatory requirements. We scope and deliver enhancements as your needs evolve — not as a new project, but as part of the relationship.

Knowledge transfer & training

We want your team to be more capable over time, not more dependent. Structured training sessions, documentation, and hands-on coaching so your finance team can handle day-to-day operations confidently. We stay available for the complex stuff — but the goal is always to build your internal capability.

Step 1

Assessment

We review your current platform setup, configuration, pain points, and what your team needs help with most.

Step 2

Agreement

We define the right engagement model — retainer, time & material, or interim support — and agree on scope and access.

Step 3

Onboarding

Our team learns your specific configuration, business context, and close cycle. We assign consultants who stay with you.

Step 4

Ongoing support

Tickets, close support, enhancements, training — delivered continuously as your business and platform evolve.

Predictable

Support retainer

A fixed monthly allocation of support hours. You get priority access to our team, a known cost, and the flexibility to use hours across application support, enhancements, and training as you see fit.

Flexible

Time & material

Pay for what you use. We scope individual requests — a new report, an integration, a training session — and deliver them as standalone pieces of work. No ongoing commitment, full flexibility.

Embedded

Interim support

A Finarchs consultant embedded in your team for a defined period. Covers parental leave, peak periods, system transitions, or simply bridging the gap while you recruit a permanent hire. They work alongside your team, in your systems, on your schedule.

THE BIGGER PICTURE

Support isn't just maintenance. It's how the platform grows.

The most common pattern we see: a client implements consolidation, stabilises our support, and then starts asking “what else can we do on this platform?” That’s where managed services becomes more than troubleshooting — it becomes the conversation about what’s next.

We don’t upsell for the sake of it. But when a client says “our annual budget process is painful” during a support call, we can show them what planning looks like on the system they already have. That’s the advantage of working with a partner who knows your platform inside out.

“We just acquired a company — can you add them?”

New entities, new integrations, new ownership structures added to your existing consolidation. Handled through managed services, not a new project.

“Our board wants scenario modelling — is that possible here?”

If you’re on a platform that supports planning, we can extend it. If not, we’ll help you evaluate the options. Either way, it starts with a conversation.

“We need to produce XBRL filings — can the system do that?”

If you’re already consolidating and disclosing on the platform, adding XBRL output is often a configuration exercise, not a new implementation.

“Our key person is leaving — can someone cover the close?”

Interim support for one or two close cycles while you recruit. Our consultant already knows the platform — the transition is fast.

Implemented with Finarchs

Keep the momentum going

The project is done. Your team is running the platform. But you still need a safety net for the complex stuff, hands-on help during close, and someone to call when the business changes. We already know your setup — the transition from project to support is seamless.

Implemented with someone else

Get support that actually helps

Your current partner moved on or can't provide the depth of support you need. We onboard to your existing platform — OneStream, Oracle EPM, or Tagetik — learn your configuration, and provide the same quality of support as if we'd built it ourselves.

Internal team stretched thin

Extend your capacity

You have capable people but not enough of them. Close cycles are stressful, enhancement requests pile up, and nobody has time to optimise the platform. We augment your team with the specific expertise you're missing — without the overhead of a full-time hire.

FAQ

Questions about managed services

The most common questions from both existing clients and companies evaluating support options.

We offer a servicedesk to raise and monitor your tickets and issues. Typical services are application administration and change management. This can include opening and closing of periods, loading of exchange rates, user provisioning and updates of entities, accounts and calculations logic.

if you have solutions from OneStream, Oracle (HFM or EPM Cloud) and Tagetik, then yes. We support these solutions regardless of who was your initial implementation partner. We just need an introduction and onboarding to understand how your solutions has been configured (if not done by ourselves).

Yes we do. Application reviews are often used to plan and evaluate older applications and is a popular option with clients planning a re-design or just wanting to make sure the application is configured in the most optimal way.

Pricing varies, but we offer fixed-fees, all-in plans or bundles of hours per month, year or quarter.

Get started

Ready to talk?

30–45 minutes, digital or on-site — no commitment. Tell us what’s keeping your finance team up at night and we’ll tell you honestly whether we can help.

Book a meeting Or just mail us directly

We are based in Oslo, but projects can be delivered remote or onsite at your place.

We don't disappear after implementation.